FAQS


There's something wrong with my order - it's damaged, missing something, or says delivered but isn't!?! 

Head to the bottom of the page, don't read anything else, and email me right away by clicking on the Contact button. 

When will Leo Oil be back in stock?

As of right now, I only do pre-order. I limit myself to a certain number of bottles per month because the process is hand done and special (and I am a Spoonie.)

What is with the Spoons?

Read my post on "What is a Spoonie?" or read the original blog post that launched Spoon Theory by Catherine Miserandino.

What is Leo Oil?

Leo Oil is a blend of blue tansy, rosehip seed oil and meadowfoam seed oil. It is a powerful, hand-blended recipe, made from raw ingredients, known in the holistic community to act as a moisturizer that also treats and heals irritated skin.*

On the skin, the green color acts as a natural antidote to redness. People who use it** report feeling more comfortable in their own skin. They love how it feels and smells. They love how they feel about their skin after they use it.

*This statement has not been tested or evaluated by anybody. Not the FDA, not any other letters. I make no claim to being organic, safe to use on the human body, free from anything, or otherwise safe. If you choose to use Leo Oil, a hand-blended, in a personal kitchen you do so at your own risk. I also encourage anyone who can't afford to pay for the bottle and my time to make their own batch, the recipe of which is available on my blog, www.leowithcancer.com

**Their pictures and reviews can be found throughout the website. 

Where do you source your oil from?

Etsy, because if I was a small farmer with good oil that's where I would sell it.

Are your ingredients organic?

They claim to be but I haven't done my due diligence enough to make the same claim so to be safe, I say I don't know.

My bottle is leaking! What do I do?

At the bottom of the dropper is a little ring. When you insert the dropper make sure to push it all the way flush with the very bottom, and then press and twist to release it and fully detach the ring. Like the top on the plastic water bottle, it’s how you know you’re getting a fresh, sterile one. If it’s not flush, the dropper won’t fully screw in and you’ll get leaks! I also recommend that if you’re throwing it in a bag, save the little twist on cap. The cone inside prevents leaking, whereas the rubber in the dropper can shift around during travel allowing the oil out. 

I can't open my bottle! What do I do?

If the top just spins and spins, there's a child-safe lock on the bottle, which also helps prevent leaking. Press down firmly while you twist. 

How do I use Leo Oil?

I can't tell you that either. I can't even tell you to put it on your skin. A lot of people use it in one of three ways - as a serum, twice a day, by applying lentil sized drops on the high point of their faces and melting into the skin with the heat from their hands. Some people use it under or over makeup to reduce redness. Some people use it as a mask by applying a thick layer before bed. Some people mix it into their moisturizer or masks. Some people use it on razor burn, eczema and psoriasis. Some people are allergic to the ingredients. A lot of people love the smell but it gave one person migraines. Ultimately you should always spot test. I am not telling you to put it anywhere on your precious body or face. 

Please be safe when using this product. I do my best to be as clean and sterile as possible, but as I disclose everywhere, it's made in my kitchen! I am not a doctor or a scientist. As with anything you put on your skin, do a spot test. If irritation occurs after the spot test, stop using it. Because of my own sensitive skin, I encourage you to send it back to me if you don't like it for any reason, and I will refund you. Be smart when using all natural products. The ingredients are "shelf-stable" but treat them kindly and they will do so back. This has no preservatives, it is a raw, natural, cold-extracted product from a variety of plants and should be treated as such. 

Is this safe for my (fill in the blank) type skin?

There is no way to know. Most of the people with sensitive or acne prone skin report no problems, many find it helps to reduce outbreaks, irritation, and redness. Many opt to use it instead of foundation and, as a result of that, experience less congested skin. Ultimately, I can't promise you safety. I can't even tell you how to use it on your face. (See above) But I can tell you that of the thousands of bottles I've sold there are probably people using it with your skin type and enjoying it and tagging me in it on Instagram. 

Where do you ship?

I currently ship to the US for free.

I ship to the following countries for $15:

Afghanistan, Australia, Austria, Belgium, Canada ($17 import tax), Denmark, Finland, France, Germany, Hong Kong, Hungary, Ireland, Italy, Mexico, New Zealand, Norway, Philippines, Sweden, and the  United Kingdom.

When will my order ship?

I know you say you don't promise delivery dates, but I have a really special exception and I really want to know.

 I'm sorry BB, but there's too many of these now for me to accommodate them. The item will ship out in the Month in the name. If it's an October batch it will ship sometime in October, etc. If this doesn't work for you, please don't order the product. I hate letting you down! See link above to find out how to make your own!  

Can I has some Leo Oil for free?

Thank you for your interest in asking to represent my brand. I do not do collabs, partnerships, giveaways, or any other product donation at this time. It feels unfair to do such when my paying customers are on a waiting list, and I make them do pre-order. While I appreciate all of the beautiful content people create, I prefer if they create it authentically - without enticements from me. Please do not use the contact me form to inquire about this, or reach out via my Instagram. 

Can I stock Leo Oil in my store?

Thank you so much for finding me, and for this tremendous honor. I am not currently interested in wholesaling and do not know when I will be.  It feels unfair for me to make commitments to stores when I can't meet all the demand I have here on this website, direct to consumer. I appreciate your understanding and if you want to be on the waiting list please use the contact form. 

6. I want to interview you! 

I get so many requests it would be impossible for me to do all of them.  I remember when I was a blogger just starting out and I hope that you know if I could I would respond and say yes to all of you. I'm in Spoon preservation mode. The less time I spend declining the more time I have to create (and do interviews.)  I strongly encourage you to consider in your appeal why you think I am the best possible person for this, why what you're doing is important, and how it can benefit you. If possible, please try to avoid including what I can do for you. I hate to be Mom, all the time but I get so many messages from people that are long lists of what I could do for them. I wish I could help everyone but I can't and it makes it harder for me to have time for the cool stuff I love to do. #radical honesty ya know? 

7. I want to send you my product!

I have incredibly sensitive, picky skin, and, a very small apartment. I am honored you want to share your product with me and if I am interested in receiving it I will get back to your email, use the contact form below. 

8. Why haven't you written me back? 

I am so honored you would think of me and grateful for your interest!  I will read and save your requests, but I can't keep up with responding to all of them. If you don't hear from me I can't work it out at this time.